diff --git a/enterprise/app/jobs/sla/process_account_applied_slas_job.rb b/enterprise/app/jobs/sla/process_account_applied_slas_job.rb
index 7dbb1f839..1ddd394f7 100644
--- a/enterprise/app/jobs/sla/process_account_applied_slas_job.rb
+++ b/enterprise/app/jobs/sla/process_account_applied_slas_job.rb
@@ -10,10 +10,37 @@ class Sla::ProcessAccountAppliedSlasJob < ApplicationJob
       missed_slas << applied_sla if applied_sla.status == :missed || applied_sla.status == :active_with_misses
     end
 
-    notify_missed_slas(missed_slas, account)
+    user_sla_map = build_user_sla_map(missed_slas)
+    notify_users(user_sla_map, account)
   end
 
-  def notify_missed_slas(missed_slas, account)
-    # notify_users = account.administrators
+  def build_user_sla_map(missed_slas)
+    user_sla_map = {}
+
+    missed_slas.each do |applied_sla|
+      # get all participants of the conversation
+      users_to_notify = applied_sla.conversation.conversation_participants.map(&:user)
+      assignee = applied_sla.conversation.assignee
+
+      users_to_notify.each do |user|
+        user_sla_map[user] ||= []
+        user_sla_map[user] << applied_sla
+      end
+
+      if assignee.present?
+        user_sla_map[assignee] ||= []
+        user_sla_map[assignee] << applied_sla
+      end
+    end
+
+    user_sla_map
+  end
+
+  def notify_users(user_sla_map, account)
+    admins = account.administrators
+
+    user_sla_map.each do |user, slas|
+      puts "Notifying user #{user.id} and #{admins.count} admins about #{slas.count} missed SLAs"
+    end
   end
 end