diff --git a/app/javascript/dashboard/components/widgets/conversation/Message.vue b/app/javascript/dashboard/components/widgets/conversation/Message.vue
index 23db44ac7..a0fce569b 100644
--- a/app/javascript/dashboard/components/widgets/conversation/Message.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/Message.vue
@@ -124,6 +124,7 @@
         :message="data"
         @open="openContextMenu"
         @close="closeContextMenu"
+        @reply-to="handleReplyTo"
       />
     </div>
   </li>
@@ -188,6 +189,10 @@ export default {
       type: Boolean,
       default: false,
     },
+    inboxSupportsReply: {
+      type: Boolean,
+      default: false,
+    },
   },
   data() {
     return {
@@ -269,6 +274,8 @@ export default {
         copy: this.hasText,
         delete: this.hasText || this.hasAttachments,
         cannedResponse: this.isOutgoing && this.hasText,
+        replyTo:
+          this.isIncoming && !this.data.private && this.inboxSupportsReply,
       };
     },
     contentAttributes() {
diff --git a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
index 38cba722a..1857a9e3b 100644
--- a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
@@ -42,6 +42,7 @@
         :is-a-whatsapp-channel="isAWhatsAppChannel"
         :has-instagram-story="hasInstagramStory"
         :is-web-widget-inbox="isAWebWidgetInbox"
+        :inbox-supports-reply="inboxSupportsReply"
       />
       <li v-show="unreadMessageCount != 0" class="unread--toast">
         <span>
@@ -110,7 +111,7 @@ import { mapGetters } from 'vuex';
 import conversationMixin, {
   filterDuplicateSourceMessages,
 } from '../../../mixins/conversations';
-import inboxMixin from 'shared/mixins/inboxMixin';
+import inboxMixin, { INBOX_FEATURES } from 'shared/mixins/inboxMixin';
 import configMixin from 'shared/mixins/configMixin';
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 import aiMixin from 'dashboard/mixins/aiMixin';
@@ -316,6 +317,9 @@ export default {
     unreadMessageCount() {
       return this.currentChat.unread_count || 0;
     },
+    inboxSupportsReply() {
+      return this.inboxHasFeature(INBOX_FEATURES.REPLY_TO);
+    },
   },
 
   watch: {
diff --git a/app/javascript/shared/mixins/inboxMixin.js b/app/javascript/shared/mixins/inboxMixin.js
index a8aa00aa4..2c559454f 100644
--- a/app/javascript/shared/mixins/inboxMixin.js
+++ b/app/javascript/shared/mixins/inboxMixin.js
@@ -11,6 +11,22 @@ export const INBOX_TYPES = {
   SMS: 'Channel::Sms',
 };
 
+export const INBOX_FEATURES = {
+  REPLY_TO: 'replyTo',
+};
+
+export const INBOX_FEATURE_MAP = {
+  [INBOX_FEATURES.REPLY_TO]: [
+    INBOX_TYPES.WEB,
+    INBOX_TYPES.FB,
+    INBOX_TYPES.TWITTER,
+    INBOX_TYPES.WHATSAPP,
+    INBOX_TYPES.LINE,
+    INBOX_TYPES.TELEGRAM,
+    INBOX_TYPES.API,
+  ],
+};
+
 export default {
   computed: {
     channelType() {
@@ -102,4 +118,9 @@ export default {
       );
     },
   },
+  methods: {
+    inboxHasFeature(feature) {
+      return INBOX_FEATURE_MAP[feature]?.includes(this.channelType);
+    },
+  },
 };