diff --git a/app/services/messages/new_message_notification_service.rb b/app/services/messages/new_message_notification_service.rb
index 49f36a072..2a05d2c3a 100644
--- a/app/services/messages/new_message_notification_service.rb
+++ b/app/services/messages/new_message_notification_service.rb
@@ -3,6 +3,7 @@ class Messages::NewMessageNotificationService
 
   def perform
     return unless message.notifiable?
+    return if message.status == 'failed'
 
     notify_conversation_assignee
     notify_participating_users