diff --git a/app/builders/v2/new_report_builder.rb b/app/builders/v2/new_report_builder.rb
new file mode 100644
index 000000000..fc04010f3
--- /dev/null
+++ b/app/builders/v2/new_report_builder.rb
@@ -0,0 +1,32 @@
+class V2::NewReportBuilder
+  include DateRangeHelper
+
+  pattr_initialize :account, :params
+
+  AVG_METRICS = %w[avg_first_response_time avg_resolution_time reply_time].freeze
+  COUNT_METRICS = %w[conversations_count incoming_messages_count outgoing_messages_count resolutions_count bot_resolutions_count
+                     bot_handoffs_count].freeze
+
+  DEFAULT_GROUP_BY = 'day'.freeze
+  AGENT_RESULTS_PER_PAGE = 25
+
+  def build
+    builder_class = case params[:metric]
+                    when *AVG_METRICS
+                      V2::Reports::Timeseries::AverageReportBuilder
+                    when *COUNT_METRICS
+                      V2::Reports::Timeseries::MetricCountReportBuilder
+                    else
+                      log_invalid_metric
+                      return {}
+                    end
+
+    builder_class.new(account, params).build
+  end
+
+  private
+
+  def log_invalid_metric
+    Rails.logger.error "ReportBuilder: Invalid metric - #{params[:metric]}"
+  end
+end
diff --git a/app/builders/v2/reports/timeseries/average_report_builder.rb b/app/builders/v2/reports/timeseries/average_report_builder.rb
new file mode 100644
index 000000000..01891f3bf
--- /dev/null
+++ b/app/builders/v2/reports/timeseries/average_report_builder.rb
@@ -0,0 +1,40 @@
+class V2::Reports::Timeseries::AverageReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
+  def build
+    grouped_average_time = reporting_events.average(average_value_key)
+    grouped_event_count = reporting_events.count
+    grouped_average_time.each_with_object([]) do |element, arr|
+      event_date, average_time = element
+      arr << {
+        value: average_time,
+        timestamp: event_date.to_time.to_i,
+        count: grouped_event_count[event_date]
+      }
+    end
+  end
+
+  private
+
+  def event_name
+    metric_to_event_name = {
+      avg_first_response_time: :first_response,
+      avg_resolution_time: :conversation_resolved,
+      reply_time: :reply_time
+    }
+    metric_to_event_name[params[:metric].to_sym]
+  end
+
+  def reporting_events
+    object_scope = scope.reporting_events.where(name: event_name)
+    @grouped_values = object_scope.group_by_period(
+      group_by,
+      :created_at,
+      default_value: 0,
+      permit: %w[day week month year hour],
+      time_zone: timezone
+    )
+  end
+
+  def average_value_key
+    @average_value_key ||= params[:business_hours].present? ? :value_in_business_hours : :value
+  end
+end
diff --git a/app/builders/v2/reports/timeseries/base_timeseries_builder.rb b/app/builders/v2/reports/timeseries/base_timeseries_builder.rb
new file mode 100644
index 000000000..c2ee5676d
--- /dev/null
+++ b/app/builders/v2/reports/timeseries/base_timeseries_builder.rb
@@ -0,0 +1,49 @@
+class V2::Reports::Timeseries::BaseTimeseriesBuilder
+  include DateRangeHelper
+  DEFAULT_GROUP_BY = 'day'.freeze
+
+  pattr_initialize :account, :params
+
+  def scope
+    case params[:type]
+    when :account
+      account
+    when :inbox
+      inbox
+    when :agent
+      user
+    when :label
+      label
+    when :team
+      team
+    end
+  end
+
+  def inbox
+    @inbox ||= account.inboxes.find(params[:id])
+  end
+
+  def user
+    @user ||= account.users.find(params[:id])
+  end
+
+  def label
+    @label ||= account.labels.find(params[:id])
+  end
+
+  def team
+    @team ||= account.teams.find(params[:id])
+  end
+
+  def group_by
+    @group_by ||= params[:group_by] || DEFAULT_GROUP_BY
+  end
+
+  def timezone
+    @timezone ||= ActiveSupport::TimeZone[timezone_offset]&.name
+  end
+
+  def timezone_offset
+    @timezone_offset ||= params.fetch(:timezone_offset, 0).to_f
+  end
+end
diff --git a/app/builders/v2/reports/timeseries/metric_count_report_builder.rb b/app/builders/v2/reports/timeseries/metric_count_report_builder.rb
new file mode 100644
index 000000000..fbd807312
--- /dev/null
+++ b/app/builders/v2/reports/timeseries/metric_count_report_builder.rb
@@ -0,0 +1,61 @@
+class V2::Reports::Timeseries::MetricCountReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
+  def build
+    grouped_count.each_with_object([]) do |element, arr|
+      event_date, event_count = element
+      arr << { value: event_count, timestamp: event_date.to_time.to_i }
+    end
+  end
+
+  private
+
+  def metric
+    @metric ||= params[:metric]
+  end
+
+  def object_scope
+    send("scope_for_#{metric}")
+  end
+
+  def scope_for_conversations_count
+    scope.conversations.where(account_id: account.id, created_at: range)
+  end
+
+  def scope_for_incoming_messages_count
+    scope.messages.where(account_id: account.id, created_at: range).incoming.unscope(:order)
+  end
+
+  def scope_for_outgoing_messages_count
+    scope.messages.where(account_id: account.id, created_at: range).outgoing.unscope(:order)
+  end
+
+  def scope_for_resolutions_count
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
+      name: :conversation_resolved,
+      conversations: { status: :resolved }, created_at: range
+    ).distinct
+  end
+
+  def scope_for_bot_resolutions_count
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
+      name: :conversation_bot_resolved,
+      conversations: { status: :resolved }, created_at: range
+    ).distinct
+  end
+
+  def scope_for_bot_handoffs_count
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
+      name: :conversation_bot_handoff,
+      created_at: range
+    ).distinct
+  end
+
+  def grouped_count
+    @grouped_values = object_scope.group_by_period(
+      group_by,
+      :created_at,
+      default_value: 0,
+      permit: %w[day week month year hour],
+      time_zone: timezone
+    ).count
+  end
+end
diff --git a/app/controllers/api/v2/accounts/reports_controller.rb b/app/controllers/api/v2/accounts/reports_controller.rb
index 38be4cdbf..ff85e8616 100644
--- a/app/controllers/api/v2/accounts/reports_controller.rb
+++ b/app/controllers/api/v2/accounts/reports_controller.rb
@@ -5,7 +5,7 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
 
   def index
-    builder = V2::ReportBuilder.new(Current.account, report_params)
+    builder = V2::NewReportBuilder.new(Current.account, report_params)
     data = builder.build
     render json: data
   end