diff --git a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
index cd4309e6e..24dfc71dc 100644
--- a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
+++ b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
@@ -565,6 +565,12 @@ const menuItems = computed(() => {
           icon: 'i-lucide-clock-alert',
           to: accountScopedRoute('sla_list'),
         },
+        {
+          name: ' Conversation Workflow',
+          label: t('SIDEBAR.CONVERSATION_WORKFLOW'),
+          icon: 'i-lucide-workflow',
+          to: accountScopedRoute('conversation_workflow_index'),
+        },
         {
           name: 'Settings Security',
           label: t('SIDEBAR.SECURITY'),
@@ -646,7 +652,7 @@ const menuItems = computed(() => {
       </ul>
     </nav>
     <section
-      class="flex flex-col flex-shrink-0 relative gap-1 justify-between items-center"
+      class="flex relative flex-col flex-shrink-0 gap-1 justify-between items-center"
     >
       <div
         class="pointer-events-none absolute inset-x-0 -top-[31px] h-8 bg-gradient-to-t from-n-solid-2 to-transparent"
diff --git a/app/javascript/dashboard/i18n/locale/en/settings.json b/app/javascript/dashboard/i18n/locale/en/settings.json
index b53bfed7b..2587be0db 100644
--- a/app/javascript/dashboard/i18n/locale/en/settings.json
+++ b/app/javascript/dashboard/i18n/locale/en/settings.json
@@ -377,7 +377,8 @@
       "INFO_SHORT": "Automatically mark offline when you aren't using the app."
     },
     "DOCS": "Read docs",
-    "SECURITY": "Security"
+    "SECURITY": "Security",
+    "CONVERSATION_WORKFLOW": "Conversation Workflow"
   },
   "BILLING_SETTINGS": {
     "TITLE": "Billing",
@@ -481,6 +482,14 @@
       }
     }
   },
+  "CONVERSATION_WORKFLOW": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Conversation Workflows",
+        "DESCRIPTION": "Configure rules and required fields for conversation resolution."
+      }
+    }
+  },
   "CREATE_ACCOUNT": {
     "NO_ACCOUNT_WARNING": "Uh oh! We could not find any Chatwoot accounts. Please create a new account to continue.",
     "NEW_ACCOUNT": "New Account",
diff --git a/app/javascript/dashboard/routes/dashboard/settings/conversationWorkflow/conversationWorkflow.routes.js b/app/javascript/dashboard/routes/dashboard/settings/conversationWorkflow/conversationWorkflow.routes.js
new file mode 100644
index 000000000..9b31ff431
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/conversationWorkflow/conversationWorkflow.routes.js
@@ -0,0 +1,28 @@
+import { frontendURL } from '../../../../helper/URLHelper';
+import SettingsWrapper from '../SettingsWrapper.vue';
+import ConversationWorkflowIndex from './Index.vue';
+
+export default {
+  routes: [
+    {
+      path: frontendURL('accounts/:accountId/settings/conversation-workflow'),
+      component: SettingsWrapper,
+      children: [
+        {
+          path: '',
+          redirect: to => {
+            return { name: 'conversation_workflow_index', params: to.params };
+          },
+        },
+        {
+          path: 'index',
+          name: 'conversation_workflow_index',
+          component: ConversationWorkflowIndex,
+          meta: {
+            permissions: ['administrator'],
+          },
+        },
+      ],
+    },
+  ],
+};
diff --git a/app/javascript/dashboard/routes/dashboard/settings/conversationWorkflow/index.vue b/app/javascript/dashboard/routes/dashboard/settings/conversationWorkflow/index.vue
new file mode 100644
index 000000000..e50d1191b
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/conversationWorkflow/index.vue
@@ -0,0 +1,28 @@
+<script setup>
+// import { computed } from 'vue';
+// import { useI18n } from 'vue-i18n';
+// import { useRouter } from 'vue-router';
+import BaseSettingsHeader from '../components/BaseSettingsHeader.vue';
+import SettingsLayout from '../SettingsLayout.vue';
+
+// const router = useRouter();
+// const { t } = useI18n();
+</script>
+
+<template>
+  <SettingsLayout :no-records-found="false" class="gap-10">
+    <template #header>
+      <BaseSettingsHeader
+        :title="$t('CONVERSATION_WORKFLOW.INDEX.HEADER.TITLE')"
+        :description="$t('CONVERSATION_WORKFLOW.INDEX.HEADER.DESCRIPTION')"
+        feature-name="assignment-policy"
+      />
+    </template>
+
+    <template #body>
+      <div class="grid grid-cols-1 gap-6 2xl:grid-cols-2">
+        <span>{{ $t('CONVERSATION_WORKFLOW.INDEX.HEADER.TITLE') }}</span>
+      </div>
+    </template>
+  </SettingsLayout>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/settings.routes.js b/app/javascript/dashboard/routes/dashboard/settings/settings.routes.js
index 22173f66d..725eff971 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/settings.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/settings.routes.js
@@ -24,6 +24,7 @@ import teams from './teams/teams.routes';
 import customRoles from './customRoles/customRole.routes';
 import profile from './profile/profile.routes';
 import security from './security/security.routes';
+import conversationWorkflow from './conversationWorkflow/conversationWorkflow.routes';
 
 export default {
   routes: [
@@ -63,5 +64,6 @@ export default {
     ...customRoles.routes,
     ...profile.routes,
     ...security.routes,
+    ...conversationWorkflow.routes,
   ],
 };