{
  "CONVERSATION": {
    "SELECT_A_CONVERSATION": "Please select a conversation from left pane",
    "CSAT_REPLY_MESSAGE": "Please rate the conversation",
    "404": "Sorry, we cannot find the conversation. Please try again",
    "SWITCH_VIEW_LAYOUT": "Switch the layout",
    "DASHBOARD_APP_TAB_MESSAGES": "Messages",
    "UNVERIFIED_SESSION": "The identity of this user is not verified",
    "NO_MESSAGE_1": "Uh oh! Looks like there are no messages from customers in your inbox.",
    "NO_MESSAGE_2": " to send a message to your page!",
    "NO_INBOX_1": "Hola! Looks like you haven't added any inboxes yet.",
    "NO_INBOX_2": " to get started",
    "NO_INBOX_AGENT": "Uh Oh! Looks like you are not part of any inbox. Please contact your administrator",
    "SEARCH_MESSAGES": "Search for messages in conversations",
    "VIEW_ORIGINAL": "View original",
    "VIEW_TRANSLATED": "View translated",
    "EMPTY_STATE": {
      "CMD_BAR": "to open command menu",
      "KEYBOARD_SHORTCUTS": "to view keyboard shortcuts"
    },
    "SEARCH": {
      "TITLE": "Search messages",
      "RESULT_TITLE": "Search Results",
      "LOADING_MESSAGE": "Crunching data...",
      "PLACEHOLDER": "Type any text to search messages",
      "NO_MATCHING_RESULTS": "No results found."
    },
    "UNREAD_MESSAGES": "Unread Messages",
    "UNREAD_MESSAGE": "Unread Message",
    "CLICK_HERE": "Click here",
    "LOADING_INBOXES": "Loading inboxes",
    "LOADING_CONVERSATIONS": "Loading Conversations",
    "CANNOT_REPLY": "You cannot reply due to",
    "24_HOURS_WINDOW": "24 hour message window restriction",
    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
    "ASSIGN_TO_ME": "Assign to me",
    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
    "REPLYING_TO": "You are replying to:",
    "REMOVE_SELECTION": "Remove Selection",
    "DOWNLOAD": "Download",
    "UNKNOWN_FILE_TYPE": "Unknown File",
    "SAVE_CONTACT": "Save Contact",
    "NO_CONTENT": "No content to display",
    "SHARED_ATTACHMENT": {
      "CONTACT": "{sender} has shared a contact",
      "LOCATION": "{sender} has shared a location",
      "FILE": "{sender} has shared a file",
      "MEETING": "{sender} has started a meeting"
    },
    "UPLOADING_ATTACHMENTS": "Uploading attachments...",
    "REPLIED_TO_STORY": "Replied to your story",
    "UNSUPPORTED_MESSAGE": "This message is unsupported. You can view this message on the Facebook / Instagram app.",
    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
    "NO_RESPONSE": "No response",
    "RESPONSE": "Response",
    "RATING_TITLE": "Rating",
    "FEEDBACK_TITLE": "Feedback",
    "REPLY_MESSAGE_NOT_FOUND": "Message not available",
    "CARD": {
      "SHOW_LABELS": "Show labels",
      "HIDE_LABELS": "Hide labels"
    },
    "HEADER": {
      "RESOLVE_ACTION": "Resolve",
      "REOPEN_ACTION": "Reopen",
      "OPEN_ACTION": "Отворен",
      "OPEN": "More",
      "CLOSE": "Close",
      "DETAILS": "details",
      "SNOOZED_UNTIL": "Snoozed until",
      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
      "SLA_STATUS": {
        "FRT": "FRT {status}",
        "NRT": "NRT {status}",
        "RT": "RT {status}",
        "MISSED": "missed",
        "DUE": "due"
      }
    },
    "RESOLVE_DROPDOWN": {
      "MARK_PENDING": "Mark as pending",
      "SNOOZE_UNTIL": "Snooze",
      "SNOOZE": {
        "TITLE": "Snooze until",
        "NEXT_REPLY": "Next reply",
        "TOMORROW": "Tomorrow",
        "NEXT_WEEK": "Next week"
      }
    },
    "CUSTOM_SNOOZE": {
      "TITLE": "Snooze until",
      "APPLY": "Snooze",
      "CANCEL": "Отмени"
    },
    "PRIORITY": {
      "TITLE": "Priority",
      "OPTIONS": {
        "NONE": "Нито един",
        "URGENT": "Urgent",
        "HIGH": "High",
        "MEDIUM": "Medium",
        "LOW": "Low"
      },
      "CHANGE_PRIORITY": {
        "SELECT_PLACEHOLDER": "Нито един",
        "INPUT_PLACEHOLDER": "Select priority",
        "NO_RESULTS": "Няма намерени резултати",
        "SUCCESSFUL": "Changed priority of conversation id {conversationId} to {priority}",
        "FAILED": "Couldn't change priority. Please try again."
      }
    },
    "CARD_CONTEXT_MENU": {
      "PENDING": "Mark as pending",
      "RESOLVED": "Mark as resolved",
      "MARK_AS_UNREAD": "Mark as unread",
      "MARK_AS_READ": "Mark as read",
      "REOPEN": "Reopen conversation",
      "SNOOZE": {
        "TITLE": "Snooze",
        "NEXT_REPLY": "Until next reply",
        "TOMORROW": "Until tomorrow",
        "NEXT_WEEK": "Until next week"
      },
      "ASSIGN_AGENT": "Assign agent",
      "ASSIGN_LABEL": "Assign label",
      "AGENTS_LOADING": "Loading agents...",
      "ASSIGN_TEAM": "Assign team",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
          "FAILED": "Couldn't assign agent. Please try again."
        },
        "LABEL_ASSIGNMENT": {
          "SUCCESFUL": "Assigned label #{labelName} to conversation id {conversationId}",
          "FAILED": "Couldn't assign label. Please try again."
        },
        "TEAM_ASSIGNMENT": {
          "SUCCESFUL": "Assigned team \"{team}\" to conversation id {conversationId}",
          "FAILED": "Couldn't assign team. Please try again."
        }
      }
    },
    "FOOTER": {
      "MESSAGE_SIGN_TOOLTIP": "Message signature",
      "ENABLE_SIGN_TOOLTIP": "Enable signature",
      "DISABLE_SIGN_TOOLTIP": "Disable signature",
      "MSG_INPUT": "Shift + enter for new line. Start with '/' to select a Canned Response.",
      "PRIVATE_MSG_INPUT": "Shift + enter for new line. This will be visible only to Agents",
      "MESSAGE_SIGNATURE_NOT_CONFIGURED": "Message signature is not configured, please configure it in profile settings.",
      "CLICK_HERE": "Click here to update",
      "WHATSAPP_TEMPLATES": "Whatsapp Templates"
    },
    "REPLYBOX": {
      "REPLY": "Reply",
      "PRIVATE_NOTE": "Private Note",
      "SEND": "Send",
      "CREATE": "Add Note",
      "INSERT_READ_MORE": "Read more",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
      "TIP_FORMAT_ICON": "Show rich text editor",
      "TIP_EMOJI_ICON": "Show emoji selector",
      "TIP_ATTACH_ICON": "Attach files",
      "TIP_AUDIORECORDER_ICON": "Record audio",
      "TIP_AUDIORECORDER_PERMISSION": "Allow access to audio",
      "TIP_AUDIORECORDER_ERROR": "Could not open the audio",
      "DRAG_DROP": "Drag and drop here to attach",
      "START_AUDIO_RECORDING": "Start audio recording",
      "STOP_AUDIO_RECORDING": "Stop audio recording",
      "": "",
      "EMAIL_HEAD": {
        "TO": "TO",
        "ADD_BCC": "Add bcc",
        "CC": {
          "LABEL": "CC",
          "PLACEHOLDER": "Emails separated by commas",
          "ERROR": "Please enter valid email addresses"
        },
        "BCC": {
          "LABEL": "BCC",
          "PLACEHOLDER": "Emails separated by commas",
          "ERROR": "Please enter valid email addresses"
        }
      },
      "UNDEFINED_VARIABLES": {
        "TITLE": "Undefined variables",
        "MESSAGE": "You have {undefinedVariablesCount} undefined variables in your message: {undefinedVariables}. Would you like to send the message anyway?",
        "CONFIRM": {
          "YES": "Send",
          "CANCEL": "Отмени"
        }
      }
    },
    "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",
    "CHANGE_STATUS": "Conversation status changed",
    "CHANGE_STATUS_FAILED": "Conversation status change failed",
    "CHANGE_AGENT": "Conversation Assignee changed",
    "CHANGE_AGENT_FAILED": "Assignee change failed",
    "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
    "ASSIGN_LABEL_FAILED": "Label assignment failed",
    "CHANGE_TEAM": "Conversation team changed",
    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
    "MESSAGE_ERROR": "Unable to send this message, please try again later",
    "SENT_BY": "Sent by:",
    "BOT": "Бот",
    "SEND_FAILED": "Couldn't send message! Try again",
    "TRY_AGAIN": "retry",
    "ASSIGNMENT": {
      "SELECT_AGENT": "Select Agent",
      "REMOVE": "Remove",
      "ASSIGN": "Assign"
    },
    "CONTEXT_MENU": {
      "COPY": "Copy",
      "REPLY_TO": "Reply to this message",
      "DELETE": "Изтрий",
      "CREATE_A_CANNED_RESPONSE": "Add to canned responses",
      "TRANSLATE": "Translate",
      "COPY_PERMALINK": "Copy link to the message",
      "LINK_COPIED": "Message URL copied to the clipboard",
      "DELETE_CONFIRMATION": {
        "TITLE": "Are you sure you want to delete this message?",
        "MESSAGE": "You cannot undo this action",
        "DELETE": "Изтрий",
        "CANCEL": "Отмени"
      }
    },
    "SIDEBAR": {
      "CONTACT": "Контакт",
      "COPILOT": "Copilot"
    }
  },
  "EMAIL_TRANSCRIPT": {
    "TITLE": "Send conversation transcript",
    "DESC": "Send a copy of the conversation transcript to the specified email address",
    "SUBMIT": "Изпращане",
    "CANCEL": "Отмени",
    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
    "SEND_EMAIL_ERROR": "There was an error, please try again",
    "FORM": {
      "SEND_TO_CONTACT": "Send the transcript to the customer",
      "SEND_TO_AGENT": "Send the transcript to the assigned agent",
      "SEND_TO_OTHER_EMAIL_ADDRESS": "Send the transcript to another email address",
      "EMAIL": {
        "PLACEHOLDER": "Enter an email address",
        "ERROR": "Please enter a valid email address"
      }
    }
  },
  "ONBOARDING": {
    "TITLE": "Hey 👋, Welcome to {installationName}!",
    "DESCRIPTION": "Thanks for signing up. We want you to get the most out of {installationName}. Here are a few things you can do in {installationName} to make the experience delightful.",
    "GREETING_MORNING": "👋 Good morning, {name}. Welcome to {installationName}.",
    "GREETING_AFTERNOON": "👋 Good afternoon, {name}. Welcome to {installationName}.",
    "GREETING_EVENING": "👋 Good evening, {name}. Welcome to {installationName}.",
    "READ_LATEST_UPDATES": "Read our latest updates",
    "ALL_CONVERSATION": {
      "TITLE": "All your conversations in one place",
      "DESCRIPTION": "View all the conversations from your customers in one single dashboard. You can filter the conversations by the incoming channel, label and status.",
      "NEW_LINK": "Click here to create an inbox"
    },
    "TEAM_MEMBERS": {
      "TITLE": "Invite your team members",
      "DESCRIPTION": "Since you are getting ready to talk to your customer, bring in your teammates to assist you. You can invite your teammates by adding their email addresses to the agent list.",
      "NEW_LINK": "Click here to invite a team member"
    },
    "LABELS": {
      "TITLE": "Organize conversations with labels",
      "DESCRIPTION": "Labels provide an easier way to categorize your conversation. Create some labels like #support-enquiry, #billing-question etc., so that you can use them in a conversation later.",
      "NEW_LINK": "Click here to create tags"
    },
    "CANNED_RESPONSES": {
      "TITLE": "Create canned responses",
      "DESCRIPTION": "Pre-written quick reply templates help you quickly respond to a conversation. Agents can type the '/' character followed by the shortcode to insert a response.",
      "NEW_LINK": "Click here to create a canned response"
    }
  },
  "CONVERSATION_SIDEBAR": {
    "ASSIGNEE_LABEL": "Assigned Agent",
    "SELF_ASSIGN": "Assign to me",
    "TEAM_LABEL": "Assigned Team",
    "SELECT": {
      "PLACEHOLDER": "None"
    },
    "ACCORDION": {
      "CONTACT_DETAILS": "Contact Details",
      "CONVERSATION_ACTIONS": "Conversation Actions",
      "CONVERSATION_LABELS": "Етикети на разговора",
      "CONVERSATION_INFO": "Conversation Information",
      "CONTACT_NOTES": "Contact Notes",
      "CONTACT_ATTRIBUTES": "Contact Attributes",
      "PREVIOUS_CONVERSATION": "Предишни разговори",
      "MACROS": "Macros",
      "SHOPIFY_ORDERS": "Shopify Orders"
    },
    "SHOPIFY": {
      "ORDER_ID": "Order #{id}",
      "ERROR": "Error loading orders",
      "NO_SHOPIFY_ORDERS": "No orders found",
      "FINANCIAL_STATUS": {
        "PENDING": "Предстоящ",
        "AUTHORIZED": "Authorized",
        "PARTIALLY_PAID": "Partially Paid",
        "PAID": "Paid",
        "PARTIALLY_REFUNDED": "Partially Refunded",
        "REFUNDED": "Refunded",
        "VOIDED": "Voided"
      },
      "FULFILLMENT_STATUS": {
        "FULFILLED": "Fulfilled",
        "PARTIALLY_FULFILLED": "Partially Fulfilled",
        "UNFULFILLED": "Unfulfilled"
      }
    }
  },
  "CONVERSATION_CUSTOM_ATTRIBUTES": {
    "ADD_BUTTON_TEXT": "Create attribute",
    "NO_RECORDS_FOUND": "Няма намерени атрибути",
    "UPDATE": {
      "SUCCESS": "Атрибута е обновен успешно",
      "ERROR": "Атрибута не бе обновен. Моля, опитайте отново по-късно"
    },
    "ADD": {
      "TITLE": "Добавяне",
      "SUCCESS": "Атрибута е добавен успешно",
      "ERROR": "Атрибута не бе добавен. Моля, опитайте отново по-късно"
    },
    "DELETE": {
      "SUCCESS": "Успешно изтриване на атрибута",
      "ERROR": "Атрибута не бе изтрита. Моля, опитайте отново по-късно"
    },
    "ATTRIBUTE_SELECT": {
      "TITLE": "Добавяне на атрибут",
      "PLACEHOLDER": "Търсене на атрибути",
      "NO_RESULT": "Няма намерени атрибути"
    }
  },
  "EMAIL_HEADER": {
    "FROM": "From",
    "TO": "До",
    "BCC": "Bcc",
    "CC": "Cc",
    "SUBJECT": "Subject",
    "EXPAND": "Expand email"
  },
  "CONVERSATION_PARTICIPANTS": {
    "SIDEBAR_MENU_TITLE": "Participating",
    "SIDEBAR_TITLE": "Conversation participants",
    "NO_RECORDS_FOUND": "Няма намерени резултати",
    "ADD_PARTICIPANTS": "Select participants",
    "REMANING_PARTICIPANTS_TEXT": "+{count} others",
    "REMANING_PARTICIPANT_TEXT": "+{count} other",
    "TOTAL_PARTICIPANTS_TEXT": "{count} people are participating.",
    "TOTAL_PARTICIPANT_TEXT": "{count} person is participating.",
    "NO_PARTICIPANTS_TEXT": "No one is participating!.",
    "WATCH_CONVERSATION": "Join conversation",
    "YOU_ARE_WATCHING": "You are participating",
    "API": {
      "ERROR_MESSAGE": "Could not update, try again!",
      "SUCCESS_MESSAGE": "Participants updated!"
    }
  },
  "TRANSLATE_MODAL": {
    "TITLE": "View translated content",
    "DESC": "You can view the translated content in each langauge.",
    "ORIGINAL_CONTENT": "Original Content",
    "TRANSLATED_CONTENT": "Translated Content",
    "NO_TRANSLATIONS_AVAILABLE": "No translations are available for this content"
  },
  "TYPING": {
    "ONE": "{user} is typing",
    "TWO": "{user} and {secondUser} are typing",
    "MULTIPLE": "{user} and {count} others are typing"
  },
  "COPILOT": {
    "TRY_THESE_PROMPTS": "Try these prompts"
  },
  "GALLERY_VIEW": {
    "ERROR_DOWNLOADING": "Unable to download attachment. Please try again"
  }
}
