{
  "CONVERSATION": {
    "SELECT_A_CONVERSATION": "請從左側窗格選擇一個對話",
    "CSAT_REPLY_MESSAGE": "Please rate the conversation",
    "404": "Sorry, we cannot find the conversation. Please try again",
    "SWITCH_VIEW_LAYOUT": "Switch the layout",
    "DASHBOARD_APP_TAB_MESSAGES": "訊息",
    "UNVERIFIED_SESSION": "The identity of this user is not verified",
    "NO_MESSAGE_1": "您的收件匣中似乎没有客户的消息。",
    "NO_MESSAGE_2": " 向您的頁面發送一條消息！",
    "NO_INBOX_1": "看來你還沒有新增任何收件匣。",
    "NO_INBOX_2": " 開始吧",
    "NO_INBOX_AGENT": "看起來你還沒有分配到收件匣。請聯絡你的管理員",
    "SEARCH_MESSAGES": "在對話中搜尋訊息",
    "VIEW_ORIGINAL": "View original",
    "VIEW_TRANSLATED": "View translated",
    "EMPTY_STATE": {
      "CMD_BAR": "to open command menu",
      "KEYBOARD_SHORTCUTS": "to view keyboard shortcuts"
    },
    "SEARCH": {
      "TITLE": "搜尋訊息",
      "RESULT_TITLE": "搜尋結果",
      "LOADING_MESSAGE": "Crunching data...",
      "PLACEHOLDER": "輸入任何文字以搜尋訊息",
      "NO_MATCHING_RESULTS": "查無結果。"
    },
    "UNREAD_MESSAGES": "未讀訊息",
    "UNREAD_MESSAGE": "未讀訊息",
    "CLICK_HERE": "點擊這裡",
    "LOADING_INBOXES": "正在加載收件匣",
    "LOADING_CONVERSATIONS": "加載更多對話",
    "CANNOT_REPLY": "您不能回覆，原因是：",
    "24_HOURS_WINDOW": "24 小時消息視窗限制",
    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
    "ASSIGN_TO_ME": "指定給我",
    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 小時消息視窗限制",
    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
    "REPLYING_TO": "你正在回覆到：",
    "REMOVE_SELECTION": "移除選擇項目",
    "DOWNLOAD": "下載",
    "UNKNOWN_FILE_TYPE": "Unknown File",
    "SAVE_CONTACT": "Save Contact",
    "NO_CONTENT": "No content to display",
    "SHARED_ATTACHMENT": {
      "CONTACT": "{sender} has shared a contact",
      "LOCATION": "{sender} has shared a location",
      "FILE": "{sender} has shared a file",
      "MEETING": "{sender} has started a meeting"
    },
    "UPLOADING_ATTACHMENTS": "正在上傳附件...",
    "REPLIED_TO_STORY": "Replied to your story",
    "UNSUPPORTED_MESSAGE": "This message is unsupported. You can view this message on the Facebook / Instagram app.",
    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "SUCCESS_DELETE_MESSAGE": "已成功刪除訊息",
    "FAIL_DELETE_MESSSAGE": "無法刪除訊息！請再試一次",
    "NO_RESPONSE": "無回應",
    "RESPONSE": "Response",
    "RATING_TITLE": "Rating",
    "FEEDBACK_TITLE": "Feedback",
    "REPLY_MESSAGE_NOT_FOUND": "Message not available",
    "CARD": {
      "SHOW_LABELS": "Show labels",
      "HIDE_LABELS": "Hide labels"
    },
    "HEADER": {
      "RESOLVE_ACTION": "已解決",
      "REOPEN_ACTION": "重新打開",
      "OPEN_ACTION": "打開",
      "OPEN": "詳細資訊",
      "CLOSE": "關閉",
      "DETAILS": "詳情",
      "SNOOZED_UNTIL": "Snoozed until",
      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
      "SLA_STATUS": {
        "FRT": "FRT {status}",
        "NRT": "NRT {status}",
        "RT": "RT {status}",
        "MISSED": "missed",
        "DUE": "due"
      }
    },
    "RESOLVE_DROPDOWN": {
      "MARK_PENDING": "標記為待處理",
      "SNOOZE_UNTIL": "Snooze",
      "SNOOZE": {
        "TITLE": "Snooze until",
        "NEXT_REPLY": "下個回覆",
        "TOMORROW": "明天",
        "NEXT_WEEK": "下週"
      }
    },
    "CUSTOM_SNOOZE": {
      "TITLE": "Snooze until",
      "APPLY": "Snooze",
      "CANCEL": "取消"
    },
    "PRIORITY": {
      "TITLE": "優先程度",
      "OPTIONS": {
        "NONE": "無",
        "URGENT": "Urgent",
        "HIGH": "High",
        "MEDIUM": "Medium",
        "LOW": "Low"
      },
      "CHANGE_PRIORITY": {
        "SELECT_PLACEHOLDER": "無",
        "INPUT_PLACEHOLDER": "Select priority",
        "NO_RESULTS": "No results found",
        "SUCCESSFUL": "Changed priority of conversation id {conversationId} to {priority}",
        "FAILED": "Couldn't change priority. Please try again."
      }
    },
    "CARD_CONTEXT_MENU": {
      "PENDING": "標記為待處理",
      "RESOLVED": "Mark as resolved",
      "MARK_AS_UNREAD": "Mark as unread",
      "MARK_AS_READ": "標記為已讀取",
      "REOPEN": "重新開啟對話",
      "SNOOZE": {
        "TITLE": "Snooze",
        "NEXT_REPLY": "Until next reply",
        "TOMORROW": "Until tomorrow",
        "NEXT_WEEK": "Until next week"
      },
      "ASSIGN_AGENT": "Assign agent",
      "ASSIGN_LABEL": "Assign label",
      "AGENTS_LOADING": "Loading agents...",
      "ASSIGN_TEAM": "Assign team",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
          "FAILED": "Couldn't assign agent. Please try again."
        },
        "LABEL_ASSIGNMENT": {
          "SUCCESFUL": "Assigned label #{labelName} to conversation id {conversationId}",
          "FAILED": "Couldn't assign label. Please try again."
        },
        "TEAM_ASSIGNMENT": {
          "SUCCESFUL": "Assigned team \"{team}\" to conversation id {conversationId}",
          "FAILED": "Couldn't assign team. Please try again."
        }
      }
    },
    "FOOTER": {
      "MESSAGE_SIGN_TOOLTIP": "Message signature",
      "ENABLE_SIGN_TOOLTIP": "Enable signature",
      "DISABLE_SIGN_TOOLTIP": "Disable signature",
      "MSG_INPUT": "輸入“/”開始選擇快捷回覆",
      "PRIVATE_MSG_INPUT": "Shift + 輸入新行。這只對客服可以看見",
      "MESSAGE_SIGNATURE_NOT_CONFIGURED": "Message signature is not configured, please configure it in profile settings.",
      "CLICK_HERE": "Click here to update",
      "WHATSAPP_TEMPLATES": "Whatsapp Templates"
    },
    "REPLYBOX": {
      "REPLY": "回覆",
      "PRIVATE_NOTE": "私人筆記",
      "SEND": "發送",
      "CREATE": "新增筆記",
      "INSERT_READ_MORE": "Read more",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
      "TIP_FORMAT_ICON": "顯示文字編輯器",
      "TIP_EMOJI_ICON": "顯示 emoji 選擇器",
      "TIP_ATTACH_ICON": "附件",
      "TIP_AUDIORECORDER_ICON": "Record audio",
      "TIP_AUDIORECORDER_PERMISSION": "Allow access to audio",
      "TIP_AUDIORECORDER_ERROR": "Could not open the audio",
      "DRAG_DROP": "Drag and drop here to attach",
      "START_AUDIO_RECORDING": "Start audio recording",
      "STOP_AUDIO_RECORDING": "Stop audio recording",
      "": "",
      "EMAIL_HEAD": {
        "TO": "TO",
        "ADD_BCC": "密件副本",
        "CC": {
          "LABEL": "副本",
          "PLACEHOLDER": "使用半型逗號分隔 Email",
          "ERROR": "請輸入有效的電子信箱"
        },
        "BCC": {
          "LABEL": "密件副本",
          "PLACEHOLDER": "使用半型逗號分隔 Email",
          "ERROR": "請輸入有效的電子信箱"
        }
      },
      "UNDEFINED_VARIABLES": {
        "TITLE": "Undefined variables",
        "MESSAGE": "You have {undefinedVariablesCount} undefined variables in your message: {undefinedVariables}. Would you like to send the message anyway?",
        "CONFIRM": {
          "YES": "發送",
          "CANCEL": "取消"
        }
      }
    },
    "VISIBLE_TO_AGENTS": "私人筆記：僅對您和您的團隊可以看見",
    "CHANGE_STATUS": "對話狀態已更改",
    "CHANGE_STATUS_FAILED": "Conversation status change failed",
    "CHANGE_AGENT": "對話指派人已更改",
    "CHANGE_AGENT_FAILED": "Assignee change failed",
    "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
    "ASSIGN_LABEL_FAILED": "Label assignment failed",
    "CHANGE_TEAM": "Conversation team changed",
    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
    "MESSAGE_ERROR": "Unable to send this message, please try again later",
    "SENT_BY": "寄送者：",
    "BOT": "機器人",
    "SEND_FAILED": "Couldn't send message! Try again",
    "TRY_AGAIN": "retry",
    "ASSIGNMENT": {
      "SELECT_AGENT": "選擇客服",
      "REMOVE": "刪除",
      "ASSIGN": "指派"
    },
    "CONTEXT_MENU": {
      "COPY": "複製",
      "REPLY_TO": "Reply to this message",
      "DELETE": "刪除",
      "CREATE_A_CANNED_RESPONSE": "Add to canned responses",
      "TRANSLATE": "Translate",
      "COPY_PERMALINK": "Copy link to the message",
      "LINK_COPIED": "Message URL copied to the clipboard",
      "DELETE_CONFIRMATION": {
        "TITLE": "Are you sure you want to delete this message?",
        "MESSAGE": "You cannot undo this action",
        "DELETE": "刪除",
        "CANCEL": "取消"
      }
    },
    "SIDEBAR": {
      "CONTACT": "聯絡人",
      "COPILOT": "Copilot"
    }
  },
  "EMAIL_TRANSCRIPT": {
    "TITLE": "Send conversation transcript",
    "DESC": "Send a copy of the conversation transcript to the specified email address",
    "SUBMIT": "送出",
    "CANCEL": "取消操作",
    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
    "SEND_EMAIL_ERROR": "出錯了，請重試",
    "FORM": {
      "SEND_TO_CONTACT": "Send the transcript to the customer",
      "SEND_TO_AGENT": "Send the transcript to the assigned agent",
      "SEND_TO_OTHER_EMAIL_ADDRESS": "Send the transcript to another email address",
      "EMAIL": {
        "PLACEHOLDER": "請輸入電子信箱",
        "ERROR": "請輸入一個有效的電子信箱"
      }
    }
  },
  "ONBOARDING": {
    "TITLE": "Hey 👋， 歡迎來到 {installationName}！",
    "DESCRIPTION": "Thanks for signing up. We want you to get the most out of {installationName}. Here are a few things you can do in {installationName} to make the experience delightful.",
    "GREETING_MORNING": "👋 Good morning, {name}. Welcome to {installationName}.",
    "GREETING_AFTERNOON": "👋 Good afternoon, {name}. Welcome to {installationName}.",
    "GREETING_EVENING": "👋 Good evening, {name}. Welcome to {installationName}.",
    "READ_LATEST_UPDATES": "查看我們最後的更新",
    "ALL_CONVERSATION": {
      "TITLE": "All your conversations in one place",
      "DESCRIPTION": "View all the conversations from your customers in one single dashboard. You can filter the conversations by the incoming channel, label and status.",
      "NEW_LINK": "按此建立一個收件匣"
    },
    "TEAM_MEMBERS": {
      "TITLE": "邀請團隊成員",
      "DESCRIPTION": "Since you are getting ready to talk to your customer, bring in your teammates to assist you. You can invite your teammates by adding their email addresses to the agent list.",
      "NEW_LINK": "按此邀請一個新成員"
    },
    "LABELS": {
      "TITLE": "Organize conversations with labels",
      "DESCRIPTION": "Labels provide an easier way to categorize your conversation. Create some labels like #support-enquiry, #billing-question etc., so that you can use them in a conversation later.",
      "NEW_LINK": "按此建立標籤"
    },
    "CANNED_RESPONSES": {
      "TITLE": "Create canned responses",
      "DESCRIPTION": "Pre-written quick reply templates help you quickly respond to a conversation. Agents can type the '/' character followed by the shortcode to insert a response.",
      "NEW_LINK": "Click here to create a canned response"
    }
  },
  "CONVERSATION_SIDEBAR": {
    "ASSIGNEE_LABEL": "指派客服",
    "SELF_ASSIGN": "指定給我",
    "TEAM_LABEL": "指派團隊",
    "SELECT": {
      "PLACEHOLDER": "無"
    },
    "ACCORDION": {
      "CONTACT_DETAILS": "聯絡人詳細資料",
      "CONVERSATION_ACTIONS": "Conversation Actions",
      "CONVERSATION_LABELS": "對話標記",
      "CONVERSATION_INFO": "對話資訊",
      "CONTACT_NOTES": "Contact Notes",
      "CONTACT_ATTRIBUTES": "聯絡人屬性",
      "PREVIOUS_CONVERSATION": "上一次對話",
      "MACROS": "Macros",
      "SHOPIFY_ORDERS": "Shopify Orders"
    },
    "SHOPIFY": {
      "ORDER_ID": "Order #{id}",
      "ERROR": "Error loading orders",
      "NO_SHOPIFY_ORDERS": "No orders found",
      "FINANCIAL_STATUS": {
        "PENDING": "待處理",
        "AUTHORIZED": "Authorized",
        "PARTIALLY_PAID": "Partially Paid",
        "PAID": "Paid",
        "PARTIALLY_REFUNDED": "Partially Refunded",
        "REFUNDED": "Refunded",
        "VOIDED": "Voided"
      },
      "FULFILLMENT_STATUS": {
        "FULFILLED": "Fulfilled",
        "PARTIALLY_FULFILLED": "Partially Fulfilled",
        "UNFULFILLED": "Unfulfilled"
      }
    }
  },
  "CONVERSATION_CUSTOM_ATTRIBUTES": {
    "ADD_BUTTON_TEXT": "Create attribute",
    "NO_RECORDS_FOUND": "No attributes found",
    "UPDATE": {
      "SUCCESS": "屬性更新成功",
      "ERROR": "Unable to update attribute. Please try again later"
    },
    "ADD": {
      "TITLE": "新增",
      "SUCCESS": "屬性新增成功",
      "ERROR": "Unable to add attribute. Please try again later"
    },
    "DELETE": {
      "SUCCESS": "Attribute deleted successfully",
      "ERROR": "Unable to delete attribute. Please try again later"
    },
    "ATTRIBUTE_SELECT": {
      "TITLE": "Add attributes",
      "PLACEHOLDER": "Search attributes",
      "NO_RESULT": "No attributes found"
    }
  },
  "EMAIL_HEADER": {
    "FROM": "From",
    "TO": "To",
    "BCC": "密件副本",
    "CC": "副本",
    "SUBJECT": "主旨",
    "EXPAND": "Expand email"
  },
  "CONVERSATION_PARTICIPANTS": {
    "SIDEBAR_MENU_TITLE": "Participating",
    "SIDEBAR_TITLE": "Conversation participants",
    "NO_RECORDS_FOUND": "No results found",
    "ADD_PARTICIPANTS": "Select participants",
    "REMANING_PARTICIPANTS_TEXT": "+{count} others",
    "REMANING_PARTICIPANT_TEXT": "+{count} other",
    "TOTAL_PARTICIPANTS_TEXT": "{count} people are participating.",
    "TOTAL_PARTICIPANT_TEXT": "{count} person is participating.",
    "NO_PARTICIPANTS_TEXT": "No one is participating!.",
    "WATCH_CONVERSATION": "Join conversation",
    "YOU_ARE_WATCHING": "You are participating",
    "API": {
      "ERROR_MESSAGE": "Could not update, try again!",
      "SUCCESS_MESSAGE": "Participants updated!"
    }
  },
  "TRANSLATE_MODAL": {
    "TITLE": "View translated content",
    "DESC": "You can view the translated content in each langauge.",
    "ORIGINAL_CONTENT": "Original Content",
    "TRANSLATED_CONTENT": "Translated Content",
    "NO_TRANSLATIONS_AVAILABLE": "No translations are available for this content"
  },
  "TYPING": {
    "ONE": "{user} is typing",
    "TWO": "{user} and {secondUser} are typing",
    "MULTIPLE": "{user} and {count} others are typing"
  },
  "COPILOT": {
    "TRY_THESE_PROMPTS": "Try these prompts"
  },
  "GALLERY_VIEW": {
    "ERROR_DOWNLOADING": "Unable to download attachment. Please try again"
  }
}
