type: object
properties:
  id:
    type: number
    description: ID of the reporting event
  name:
    type: string
    description: Name of the event (e.g., first_response, resolution, reply_time)
  value:
    type: number
    format: double
    description: Value of the metric in seconds
  value_in_business_hours:
    type: number
    format: double
    description: Value of the metric in seconds, calculated only for business hours
  event_start_time:
    type: string
    format: date-time
    description: The timestamp when the event started
  event_end_time:
    type: string
    format: date-time
    description: The timestamp when the event ended
  account_id:
    type: number
    description: ID of the account
  conversation_id:
    type:
      - number
      - 'null'
    description: ID of the conversation
  inbox_id:
    type:
      - number
      - 'null'
    description: ID of the inbox
  user_id:
    type:
      - number
      - 'null'
    description: ID of the user/agent
  created_at:
    type: string
    format: date-time
    description: The timestamp when the reporting event was created
  updated_at:
    type: string
    format: date-time
    description: The timestamp when the reporting event was last updated
